Our Shipping Policy
Our Shipping Policy outlines how orders are dispatched, delivered, and handled—covering delivery zones, timelines, costs, tracking, packaging, and special handling.
At Star Nutrition Supplements, we’re committed to ensuring your orders reach you safely, swiftly, and in perfect condition. This policy details our shipping processes and standards.
🚚 Shipping Zones & Carriers
- We ship across India, including metro cities, tier‑2/3 towns, and rural areas.
- Our trusted logistics partners include DHL, Blue Dart, and Delhivery, selected based on location and service availability.
⏱️ Processing & Shipping Times
- Orders are processed in 1–2 business days (after payment confirmation).
- Metro areas: delivered in 3–5 business days after dispatch.
- Semi‑urban/rural regions: delivery may take 5–8 business days.
- Note: Shipments may take slightly longer during peak seasons or regional holidays.
💸 Shipping Charges
- A single quantity of a product may include a standard shipping charge, and purchasing an additional quantity of the same product may add an extra shipping charge.
- Some products may come with free shipping. However, if the order amount does not meet the minimum required value, a basic shipping fee will be applied.
🔄 Cash on Delivery (COD)
- COD is available across India with a standard COD handling fee.
- COD availability and fee are shown clearly at checkout.
📦 Packaging & Handling
- Products are well‑packaged with cushioning and sealed for safe transport.
- Temperature‑sensitive items (like whey or oils) get insulated packaging to protect quality.
🔎 Order Tracking
- Once dispatched, you’ll get an email/SMS with a tracking number.
- Use it on our site or the courier’s portal to get live delivery updates.
📬 Delivery Attempts & Missed Deliveries
- Couriers generally attempt delivery once. If unsuccessful, they may attempt again or leave the item at a designated pickup point.
- You’ll be notified of failed attempts and instructions for retrieval or re‑delivery.
- Contact customer service within 3 days if delivery issues aren’t resolved.
🔁 Damaged or Incorrect Deliveries
- If items arrive damaged or incorrect, please refuse delivery or report it immediately.
- We will arrange return, refund, or replacement per our Refund & Return Policy.
🚨 Exceptions & Delays
- Rural/remote locales might see extended timelines (up to 10 days).
- Unforeseen circumstances like extreme weather, strikes, or public holidays may cause delays—customers will be informed via email/SMS.
👩💻 Customer Support
Questions? Reach out to us at:
- 📧 Email: support@starnutritionsupplements.com
- 📞 Phone: +91-8218699928
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